HELP & ADVICE
Authentic Quality Guaranteed
At Shekåbba we are here to assist you with any queries and to ensure professional delivery of your new Danish furniture to your home. We only sell furniture which is designed and built to last, being handmade using only the highest quality, sustainable materials. We confidently stand by the authentic quality of all of our furniture.
Please see our Delivery Page for all the information you'll need about our international and UK delivery.
Please check the product details to view any product warranty.
Refunds & Returns
See our Returns & Refunds for more information.
Questions & Queries
Do you take international orders?
Yes. We deliver furniture worldwide, please email us for your international delivery quote.
Will I have to pay VAT?
Yes you will have to pay UK VAT if you are a resident of the UK, the prices on our website will reflect this at the checkout. International customers will not pay any UK VAT but will have to pay taxes & customs specific to their country/state upon import, for more information see our Delivery Page.
What forms of payment are accepted?
We currently accept payments through: Visa, Mastercard, Discover, American Express, Diners, CUP, JCB, Maestro, ApplePay & BAC transfer. To process orders over £10,000 please email us at firstname.lastname@example.org.
Will I be updated about the status of my order?
Yes. Once we have received confirmation of a specific dispatch date from Denmark, we will notify you via email. We typically receive your furniture within 1-2 weeks after it has been made and dispatched from Denmark, once we have it, our delivery partners will be in touch to organise your slot for delivery & assembly. Lead times on our furniture are reviewed periodically and are typically accurate, sometimes due to unforeseen circumstances they are subject to change. We work hard with our suppliers in Denmark to ensure that delays to you are minimised and will notify you immediately if any delay has affected your order. For orders with more than one item, the item with the longest lead time will dictate the lead time for an order. Lead times for deliveries during August/September and December/January may be slightly longer due to summer and Christmas holiday workshop closures. Lead times on our product pages are for UK mainland deliveries. Europe and worldwide destinations will take longer (typically 7 days extra, pending customs clearance).
What if my furniture arrives damaged?
If any damage is discovered during your booked assembly slot, please let us know straight away and send a selection of photographs, clearly identifying any damage to email@example.com. Once we have received the necessary photos we will get any replacement part(s) remade for you. Unless the damage renders your furniture unusable/ dangerous, we will still assemble your furniture so you are not left without whilst you wait for replacements. Once they arrive with us, our delivery partners will return free of charge and re-fit the parts. Should this situation affect you, we will be in contact along the way to keep you updated on all timings.
If I order multiple items will they be delivered together?
Products ordered from the same Danish brand will always be delivered together. If you order products from multiple brands we will aim to deliver them together unless the lead times are vastly different, in which case we will conduct separate deliveries.
Can you deliver to a public space or hotel?
Unfortunately your furniture must be delivered to a place of residence or registered business address only.
Are all of your products from Denmark?
All of our products are designed and made by Danish brands, all our furniture is handmade sustainably by skilled cabinetmakers across Denmark & Europe.