WORLDWIDE FURNITURE DELIVERY
HELP & ADVICE
Authentic quality guaranteed
At Shekåbba we are here to assist you with any queries and to ensure professional delivery of Denmark’s designer furniture to you. We only curate furniture built by exclusive manufacturers using the highest grade, sustainable materials. We trust in the authentic quality of the products we source and sell.
Please see our Delivery page for all the information you'll need about our international and UK deliveries.
Refunds and returns
See our Returns & Refunds for more information.
Do you take international orders?
Yes. Shekåbba delivers furniture worldwide.
Do you offer a trade discount?
Yes we do, if you are a registered business please contact us at email@example.com
If you are a business and wish to make a purchase you must have a valid company registration number which that we will verify with HMRC.
Will I have to pay VAT?
Yes you will have to pay UK VAT if you are a resident of the UK, the prices on our website will reflect this at the checkout. As of 1st January 2021 all international customers will have to pay VAT specific to their country upon import, for more information see our Delivery page.
What forms of payment are accepted?
We currently accept payments through: Visa, Mastercard, Discover, AMEX, Diners, CUP, JCB, Maestro and PayPal.
Why do I have to wait for production of my furniture order?
Where an item is a made-to-order item labelled ‘(hand)made and delivered in', the item will be made specifically for you by the supplier - customised to your specific finish, size or material.
We are unable to offer refunds or exchanges once an order has been placed if:
The item is a (hand)made-to order item.
The order has been put into production by the supplier per the customer's individual customisations - a specific finish, material or colour.
The estimated lead time has lapsed and I have not received my order. What do I do?
Please note the lead times on our made-to-order furniture act as estimated guidelines. However, sometimes due to unforeseen circumstances they are subject to change. We work hard with our suppliers in Denmark to ensure that delays to you are minimised. We will notify you in advance if any delay has affected your order. If you would like an update on your order status, please email us at firstname.lastname@example.org. Lead times on the product pages are for UK mainland deliveries. Europe and worldwide destinations will take longer (typically 3-7 days, pending customs clearance). Lead time is provided to us by the manufacturer and takes into consideration the ordering process, construction and quality checks. The lead time shown is from the time of ordering to when the item reaches our warehouse and is ready for dispatch, at which point you will be contacted. Once we have received confirmation from the supplier of a more specific estimated arrival date, we will email you to keep you updated on this time. If an item is delayed due to production delays or for unforeseen circumstances, we will contact you as soon as this information is made available. For orders with more than one item, the item with the longest lead time will dictate the lead time for an order. Lead times for deliveries during August/September and December/January may be longer due to summer and Christmas factory closures of suppliers. Shekåbba does not accept liability for any loss due to late delivery.
If I order multiple items will they be delivered together?
Yes, all furniture orders are always delivered together.
Can you deliver to a public space or hotel?
Unfortunately your furniture must be delivered to a place of residence or business address only.
I have not received a delivery confirmation email or text
Once we have received confirmation from the supplier of a more specific estimated arrival date, we will email you to keep you updated on this time. If an item is delayed due to production delays or for unforeseen circumstances, we will contact you as soon as this information is made available. For orders with more than one item, the item with the longest lead time will dictate the lead time for an order.
Once your furniture has arrived from Denmark, our delivery partners Furdeco will make initial contact with you 3 days prior to delivery to confirm the final date and provide tracking details. They will then confirm a 3-hour window with you prior to delivery (between Monday & Friday).
My product looks different to the photos on the website
While the colour reproduction of the products is a close representation, we cannot accept any responsibility for variation in colour caused by monitors or software used to view our furniture. Products, especially marble furniture, vary considerably in colour and surface due to the natural materials being cut from different areas of a quarry. The look and intensity of colour will vary from item to item.
Are all of your products from Denmark?
All of our products are designed by Danish brands, designers or design collectives of Danish companies. The manufacturing location of the products will vary. Mostly all of our furniture is custom and handmade in Europe.