HELP & ADVICE
Authentic quality guaranteed
At Shekåbba we are here to assist you with any queries and to ensure professional delivery of Denmark’s designer furniture and accessories safely to you. We only curate furniture built by exclusive manufacturers using the highest grade, sustainable materials. We trust in the authentic quality of the products we source and sell. If there are any problems with your order, please contact us straight away so we can help you resolve the issue.
Please see our delivery page for all the information you'll need about our delivery services.
Refunds and returns
Firstly, please contact us at email@example.com to let us know your reasons for returning.
Please see our T's & C's for how to return your goods and receive a refund.
When sending any item back to us, all the original packaging must be saved. Please ensure that it is packaged as it was when it arrived with you.
Are all of your products from Denmark?
All of our products are designed by Danish brands, designers and design collectives of Danish companies. The manufacturing location of the products will vary. Most of our furniture is custom and handmade in Europe. Many of the ceramics are made in Portugal and a number of textiles in India due to our designers having a close partnership with some of India's finest hand block printers and textile experts.
Do you take international orders?
No. Shekåbba currently delivers furniture to addresses within the UK and accessories to the UK & Europe.
Do you offer a trade discount?
Yes we do, if you are a registered business please contact us at firstname.lastname@example.org
If you are a business and wish to make a purchase you must have a valid company registration number which that we will verify with HMRC.
Will I have to pay VAT?
Yes you will have to pay UK VAT. The prices on our website will reflect this at the checkout.
What forms of payment are accepted?
We currently accept payments through: Visa, Mastercard, Discover, AMEX, Diners, CUP, JCB, Maestro and PayPal.
How do I cancel an order?
If you wish to cancel an order before the order has been processed please email us at email@example.com as quickly as you can quoting your order reference number. If the order has already been executed you will need to follow the instructions in our T’s & C’s.
Why do I have to wait for production of my furniture order?
Where an item is labelled ‘(Hand)Made and delivered in', the item will be made specifically for you by the supplier - customised to your specific finish, size or material.
We are unable to offer refunds or exchanges once an order has been placed if:
The item is a (Hand)Made-to order item.
The order has been put into production per the customer's individual customisations - a specific finish, material or colour.
We apologise for any inconvenience this may cause, but please be assured that the furniture will be expertly crafted for you, often by hand, using only the highest quality, sustainable materials.
The estimated delivery time has lapsed and I have not received my order. What do I do?
The 1-2 working days for Express UK Delivery excludes weekends and bank holidays. If you have chosen our Standard UK Delivery, 3-5 working days is the Royal Mail’s estimated window for delivery. Please note this is only an approximation and may sometimes take longer. Lead times for accessories to European destinations will vary from 3-9 days, visible at checkout.
Please note the lead times on our custom made furniture act as estimated guidelines. However, sometimes due to unforeseen circumstances they are subject to change. We work hard with our suppliers in Denmark to ensure that delays to you are minimised. We will notify you in advance if any delay has affected your order. If you would like an update on your order status, please email us at firstname.lastname@example.org.
What do I do if my item arrives damaged?
If you discover damage to your item(s) please email us with a photo of the damage and your order number to info@shekåbba.com within 14 days of receipt of goods. If we receive the written claim later than 14 days after delivery, the damage claim will be rejected. For full details please read our Terms and conditions
Can you deliver to a public space or hotel?
Unfortunately your goods must be delivered to a place of residence or business address only.
I have not received a delivery confirmation email or text
All accessories sent to Europe or by UK Express will be sent with DPD, you will receive a text or email from them as soon as your item has been dispatched from the warehouse, allowing you to track your item/ arrange delivery with them. If we have used Royal Mail (1st or 2nd Class) as the courier for your purchase in the UK, you will not receive any direct contact from Royal Mail before your delivery, if you miss a delivery they will post a missed delivery slip through your door to notify you and allow you to rearrange.
All furniture orders will be professionally handled and delivered by our trusted delivery partners Furdeco. Once your furniture has arrived from Denmark, Furdeco will make initial contact with you 3 days prior to delivery to confirm the final date and provide tracking details. They will then confirm a 3-hour window with you prior to delivery (between Monday & Friday).
My product looks different to the photos on the website
While the colour reproduction of the products is a close representation, we cannot accept any responsibility for variation in colour caused by PC monitors or software used to view our products. Products, especially our ceramics, will vary to some degree from the exact photos on the website. This is due to individual dyes and glazing used in the handcrafting process. The look and intensity of colour will vary from item to item. Therefore, please note that all items are unique and might vary from the colours shown in our photos. The crackle look will increase with usage. Varieties in colour such as small spots and unevenness may occur. These charming imperfections add rustic character and are not considered defects. The types of glazes are “crackle” glaze and “reactive” glaze. For both types, the crackle effect is part of the product and therefore intended. The different colour effects in the glaze occur by mixing pure mineral oxides at high temperature.
An item I want to buy is out of stock
Currently we do not offer a pre-order facility. If an item that you love is out of stock, the best way to keep updated with all of our re-stocks, new arrivals and special offers is by following us on social media or signing up to our newsletter.
If I order multiple items will they be delivered together?
If you have ordered multiple accessories they will arrive together, if you have ordered furniture and accessories, both will be delivered separately through different couriers.