BOLIA WARRANTY TERMS
What is covered by the Bolia 10 year warranty?
The Bolia warranty covers material and workmanship defects and ensures that any damage is repaired or the product is replaced within the warranty period.
In order to claim the warranty, you must be able to document when the Bolia product was purchased or delivered by presenting us with your order confirmation. In order to be covered by the warranty, enquiries regarding product defects and deficiencies must be reported to us within a reasonable time after the defect has first been discovered.
What is not covered by the warranty?
— General wear and tear, cut marks, scratches or other damage caused by improper use, accidents, knocks or external damage and discolouration caused by improper use or handling.
— Damage and discolouration caused by lack of or incorrect care/maintenance in accordance with our care guides e.g use of unrecommended spays/ cleaners etc.
— Products that have been stored, mounted or used improperly, misused or altered, as well as products that have been exposed to high temperature fluctuations, placed in direct sunlight, or in an environment for which the product is not suitable, e.g. outdoors or in a bathroom.
— A warranty is not offered on a replacement product, where the warranty has already been used. i.e. the replacement of an item will void the warranty and no 10-year warranty will be given on the new item.
— Please Note: We cannot offer a 10 year warranty to international customers, we can only service warranty claims on UK sales and sales to European business customers.
What do we do to remedy the defect?
When you report a manufacturing defect along with detailed photos, we will investigate it with Bolia's claim department and assess whether it is covered by the warranty. We will then decide if the part(s)/product needs to be replaced. We will cover the costs for replacement of the affected part(s), as well as any shipping & delivery costs. If the product has been discontinued from the range, we will assess and decide what a suitable replacement product could be.